Refund Policy

Last updated: July 2026

This Refund Policy explains how StudioWhirl, Inc. handles refunds for studio subscriptions, and how refunds for member bookings, packs, and memberships work on our platform. It forms part of our Terms of Service.

1. Studio subscription charges

StudioWhirl subscription fees (Starter, Growth, and Studio+) are billed in advance on a recurring monthly or annual basis, depending on the plan you select. By subscribing, you authorize us to charge your payment method automatically at the start of each billing period until you cancel.

2. Cancelling your subscription

You may cancel your subscription at any time from your account settings or by contacting us. When you cancel, your subscription remains active until the end of your current billing period, and you will not be charged again. We do not provide prorated refunds for the unused portion of a billing period.

3. Subscription refund eligibility

Refunds on subscription fees may be issued at our discretion in the following circumstances:

  • You were charged in error or were double-billed due to a technical issue.
  • You cancel within 7 days of your initial subscription purchase and have not made substantial use of the Service.
  • A refund is required by applicable consumer protection law in your jurisdiction.

Outside of these circumstances, subscription fees already paid are generally non-refundable, including partial-month or partial-year periods.

4. Member bookings, packs, and memberships

Refunds for drop-in classes, class packs, and memberships purchased by members are set by each individual studio's own cancellation and refund policy, shown on the studio's booking page. StudioWhirl is a booking and payments platform; the class or membership itself is provided by the studio, not by StudioWhirl.

StudioWhirl processes refunds on a studio's behalf through Stripe when a studio approves one. Refunds to members are not issued directly by StudioWhirl without the studio's authorization.

5. Late cancels and no-shows

Late-cancel and no-show fees are configured by each studio and are generally non-refundable, since they cover the reserved spot that could not be resold to another member.

6. How to request a refund

Members should contact their studio directly to request a refund for a class, pack, or membership. Studio owners can reach StudioWhirl support via our Contact page with their account email and the reason for the request; we aim to respond to all refund requests within 5 business days.

7. Approved refunds

Approved refunds are issued to the original payment method used for the purchase, via Stripe, and may take 5–10 business days to appear on a statement depending on the bank or card issuer.

8. Changes to this policy

We may update this Refund Policy from time to time. We will notify you of material changes by posting the updated policy on this page and updating the “Last updated” date above.

9. Contact us

If you have questions about this Refund Policy, please reach out via our Contact page.